Refund policy

Vaanimi Luxury Perfume aims to ensure complete customer satisfaction.

Vaanimi Luxury Perfume is a brand owned and operated by KM9 Enterprise, a registered business based in Guwahati, Assam, India. Which manages all sales, payments, and refunds.

Due to the nature of perfumes and personal care products, we do not accept returns or exchanges once the product has been opened or used.

Eligible cases for replacement or refund

We only offer replacement or refund in the following situations:

• You received the wrong product

• The product was damaged or leaked during transit

To be eligible:

• The issue must be reported within 24 hours of delivery

• Clear photos or videos of the damaged product and packaging must be shared

• The product must be unused and in original packaging

Refund processing

• Refunds will be issued to the original payment method

• Processing time: 5–7 working days

• Banks or payment gateways may take additional time to reflect the amount

Non-returnable items

• Opened or used perfumes

• Sale or discounted items

• Gift cards (if applicable)

Cancellations

Orders can only be cancelled before dispatch. Once shipped, cancellation is not possible.

How to raise a request

Please contact us at:
📧 kunal_moitra100@yahoo.co.in
📞 8828253593

Approved refunds will be processed to the original payment method within 5–7 business days, as handled by KM9 Enterprise.